FAQs
To create an account, simply click on the “Login/Register” button located at the top of the page.
You may also make purchases as a guest without needing to log in. However, creating an account provides additional benefits, such as the ability to save your wishlists and access your purchase history.
To reset your password, please click on the “Login/Register” button. Once on the login page, locate and select the “Lost Your Password?” link at the bottom. Follow the prompts provided to reset your password.
To manage your orders, please log into your account and navigate to your dashboard. Select the “Orders” section for further management options. Kindly be advised that once an order has been fulfilled, it cannot be canceled. If you wish to modify an order, you will need to cancel the original order and then place a new one.
Please refer to our Return, Refunds & Exchange Policy page linked below:
Returns, Refunds & Exchange Policy
Please refer to our Return, Refunds & Exchange Policy page linked below:
Returns, Refunds & Exchange Policy
Our return and exchange policies are consistent across all products, including those on sale.
Please refer to our Return, Refunds & Exchange Policy page linked below:
Returns, Refunds & Exchange Policy
Most orders are fulfilled within 2-5 business days. Shipping time depends on your customer’s location. Generally, domestic orders within the US take between 1-8 business days for delivery after fulfillment.
While we aim to meet our estimated delivery time with every order, delays can still happen. Common reasons include:
- Problems with print or embroidery files that cause your order to be held and add to the fulfillment time.
- Temporary product stock issues.
- Shipping delays, like missed delivery attempts, bad weather, or carrier disruptions.
Shipping costs are determined by Printful based on your location at the time you complete your order checkout.
Shipping is managed by our print-on-demand partner, Printful. You will receive email notifications regarding shipping and tracking directly from Printful. If you have any questions or concerns, please do not hesitate to reach out to us at jasmine@chocolatemammoth.com
We are pleased to offer a variety of payment options for your convenience. You can make payments using the following methods:
– Credit cards (Visa, MasterCard, American Express, etc.)
– WooPay
– Apple Pay
– Google Pay
WooCommerce payment details are generally safe due to built-in security features and the use of payment gateways that handle sensitive information directly. WooCommerce itself doesn’t store sensitive payment data like credit card numbers or security codes. Instead, it relies on payment gateways that are PCI DSS compliant and handle this data securely.
Please visit the link below for detailed information regarding payment data security:
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To access customer reviews, please click on the “Reviews” section located under the product details. Only registered customers who have purchased the product are permitted to submit a review. This ensures that feedback comes from verified buyers.